FAQ

How long do orders normally take to ship out?

  • Most orders will ship out between 6-8 business days once an order is received. Larger orders may take longer depending on design and quantity.

What method of shipping do you use?

  • All orders are shipped via First Class USPS mail with a tracking confirmation number. Once a package has been received by USPS, I am not held liable for any delay in shipping times or incorrect shipping addresses. Please be sure to check your shipping address prior to checkout to ensure proper delivery.

What forms of payment do you accept?

  • At this time we accept Paypal. You can also use any major credit card if you do not have a Paypal account.

Can you create custom felt designs?

  • We can certainly try to create a custom design for an additional fee, but depends on the detailing and if it can be digitized into an embroidery file small enough to embroider a feltie.

If I see a felt design on another website, would you be able to embroider it, if I don’t see it in your shop?

  • We can certainly see if it is a file we are able to acquire or re-create if needed.

Do your feltie sets come pre-cut?

  • Yes, all sets of felties come pre-cut for your convenience.

For any felt design related questions or if you have a question that may not be answered here, please feel free to contact us and we’d be happy to help.


Additional Information:

  • All felties are machine embroidered by me and stitched with quality thread and felt.
  • Please note that felt and thread colors may differ slightly from your computer screen and between sets as availability of supplies and manufacturers vary.
  • At this time we do not offer refunds, exchanges or cancellations. If you have any concerns, please let us know and we’d be happy to find a mutually agreed-upon solution.